KRISHAVI

Frequently Asked Questions

Find answers to the most common questions about KRISHAVI bags, orders, shipping, care and more.

About KRISHAVI

What is KRISHAVI?
KRISHAVI is a contemporary handbag and fashion accessories brand focused on elegant, versatile and everyday styles for modern women.
What makes KRISHAVI different?
KRISHAVI combines timeless aesthetics with practical designs, creating handbags that are made to complement everyday lifestyles while adding an elegant touch to every look.
Who are KRISHAVI bags designed for?
KRISHAVI bags are designed for women who appreciate modern, sophisticated and versatile fashion.

Products & Collections

What types of bags does KRISHAVI offer?
Our collections may include tote bags, shoulder bags, crossbody bags, satchels, mini bags and wallets.
Are KRISHAVI bags suitable for everyday use?
Yes. Our designs are created with everyday versatility in mind, making them suitable for work, college, shopping, travel, casual outings and special occasions.
Are the bags available in different colours?
Colour availability varies by design. Please check the individual product page to see the colours currently available.
How do I choose the right bag?
Consider the size, your daily essentials and how you plan to use the bag. Totes are great for carrying more, while crossbody and mini bags are ideal for lighter everyday needs.
Can the bags fit everyday essentials?
Each product has different dimensions and storage capacity. Please check the product description and measurements before placing your order.

Orders

How can I place an order?
Select your favourite product, choose the available options, add it to your cart and proceed to checkout. Follow the checkout instructions to complete your order.
Can I modify my order after placing it?
Order changes may only be possible before the order is processed or shipped. Please contact KRISHAVI customer support as soon as possible if you need to make a change.
Can I cancel my order?
Cancellation eligibility depends on the processing status of your order. Please contact customer support as soon as possible after placing your order.
How do I know if my order was placed successfully?
After successfully placing an order, you should receive an order confirmation through the contact information provided at checkout.
What should I do if I receive the wrong product?
Please contact KRISHAVI customer support as soon as possible with your order details and photographs of the product received.

Payment

What payment methods are available?
Available payment methods are displayed during checkout and may include options such as cards, UPI, net banking and other supported payment methods.
Is online payment secure?
Payments are processed through the payment methods and providers available at checkout. Never share your card PIN, OTP or password with anyone.
Is Cash on Delivery available?
Cash on Delivery availability depends on your location and the options shown during checkout.
Why did my payment fail?
A payment may fail because of bank restrictions, insufficient funds, incorrect payment details or temporary technical issues. You can try again using another available payment method.

Shipping & Delivery

Where does KRISHAVI deliver?
Delivery availability depends on the serviceable locations supported at checkout.
How long will my order take to arrive?
Delivery times vary depending on your location, product availability and shipping method. The estimated delivery information shown at checkout should be used as the most relevant estimate for your order.
How can I track my order?
Once your order has been shipped, tracking information will be provided through the contact details associated with your order, where available.
What if my order is delayed?
Delivery may occasionally take longer due to courier delays, weather, holidays or other unforeseen circumstances. If your order appears significantly delayed, please contact customer support.
What if I am not available when delivery is attempted?
The courier may attempt delivery again according to its delivery process. Please ensure that your contact and delivery details are accurate when placing your order.

Returns & Exchanges

Can I return my KRISHAVI bag?
Returns are subject to KRISHAVI's applicable return policy. Please review the Returns & Exchanges page for eligibility, timelines and conditions.
Can I exchange my bag?
Exchanges may be available for eligible products depending on the applicable return and exchange policy.
What condition should a returned product be in?
Eligible returns generally need to be unused and in their original condition, packaging and tags, subject to the applicable return policy.
What if my bag arrives damaged?
Please contact customer support promptly after receiving the order. Keep the original packaging and provide photographs or other requested information to help us review the issue.
When will I receive my refund?
Refund timelines depend on the applicable return policy and the payment method used for the purchase.

Bag Care

How should I care for my KRISHAVI bag?
Keep your bag away from excessive moisture, heat and prolonged direct sunlight. Gently wipe the surface with a soft, dry cloth and store the bag in a clean, dry place.
Can I wash my handbag?
Do not machine-wash or soak your handbag unless the product's care instructions specifically allow it. Follow the care instructions provided with your product.
How should I store my handbag?
Store your handbag in a cool, dry place away from direct sunlight. When possible, keep it in its dust bag and maintain its shape while storing.
How can I keep my bag in good shape?
Avoid overloading the bag, keep sharp objects away from the material and store it properly when not in use.

Customer Support

How can I contact KRISHAVI?
For questions about products, orders or other concerns, please visit our Contact Us page and send us your query.
What information should I provide to customer support?
For order-related questions, please provide your order number, registered contact information and a clear description of your concern. Photographs may also be helpful for product-related issues.
Can I get help choosing a handbag?
Absolutely. Consider the size, colour, style and amount you need to carry. You can also contact our customer support team for help choosing a suitable style.
How can I stay updated with KRISHAVI?
Follow KRISHAVI on its official social media channels and subscribe to available updates to discover new collections, launches and offers.

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