KRISHAVI
Frequently Asked Questions
Find answers to the most common questions about KRISHAVI bags, orders, shipping, care and more.
About KRISHAVI
What is KRISHAVI?
KRISHAVI is a contemporary handbag and fashion accessories brand
focused on elegant, versatile and everyday styles for modern women.
What makes KRISHAVI different?
KRISHAVI combines timeless aesthetics with practical designs,
creating handbags that are made to complement everyday lifestyles
while adding an elegant touch to every look.
Who are KRISHAVI bags designed for?
KRISHAVI bags are designed for women who appreciate modern,
sophisticated and versatile fashion.
Products & Collections
What types of bags does KRISHAVI offer?
Our collections may include tote bags, shoulder bags, crossbody
bags, satchels, mini bags and wallets.
Are KRISHAVI bags suitable for everyday use?
Yes. Our designs are created with everyday versatility in mind,
making them suitable for work, college, shopping, travel,
casual outings and special occasions.
Are the bags available in different colours?
Colour availability varies by design. Please check the individual
product page to see the colours currently available.
How do I choose the right bag?
Consider the size, your daily essentials and how you plan to use
the bag. Totes are great for carrying more, while crossbody and
mini bags are ideal for lighter everyday needs.
Can the bags fit everyday essentials?
Each product has different dimensions and storage capacity.
Please check the product description and measurements before
placing your order.
Orders
How can I place an order?
Select your favourite product, choose the available options,
add it to your cart and proceed to checkout. Follow the checkout
instructions to complete your order.
Can I modify my order after placing it?
Order changes may only be possible before the order is processed
or shipped. Please contact KRISHAVI customer support as soon as
possible if you need to make a change.
Can I cancel my order?
Cancellation eligibility depends on the processing status of your
order. Please contact customer support as soon as possible after
placing your order.
How do I know if my order was placed successfully?
After successfully placing an order, you should receive an order
confirmation through the contact information provided at checkout.
What should I do if I receive the wrong product?
Please contact KRISHAVI customer support as soon as possible with
your order details and photographs of the product received.
Payment
What payment methods are available?
Available payment methods are displayed during checkout and may
include options such as cards, UPI, net banking and other supported
payment methods.
Is online payment secure?
Payments are processed through the payment methods and providers
available at checkout. Never share your card PIN, OTP or password
with anyone.
Is Cash on Delivery available?
Cash on Delivery availability depends on your location and the
options shown during checkout.
Why did my payment fail?
A payment may fail because of bank restrictions, insufficient
funds, incorrect payment details or temporary technical issues.
You can try again using another available payment method.
Shipping & Delivery
Where does KRISHAVI deliver?
Delivery availability depends on the serviceable locations
supported at checkout.
How long will my order take to arrive?
Delivery times vary depending on your location, product
availability and shipping method. The estimated delivery
information shown at checkout should be used as the most relevant
estimate for your order.
How can I track my order?
Once your order has been shipped, tracking information will be
provided through the contact details associated with your order,
where available.
What if my order is delayed?
Delivery may occasionally take longer due to courier delays,
weather, holidays or other unforeseen circumstances. If your
order appears significantly delayed, please contact customer support.
What if I am not available when delivery is attempted?
The courier may attempt delivery again according to its delivery
process. Please ensure that your contact and delivery details
are accurate when placing your order.
Returns & Exchanges
Can I return my KRISHAVI bag?
Returns are subject to KRISHAVI's applicable return policy.
Please review the Returns & Exchanges page for eligibility,
timelines and conditions.
Can I exchange my bag?
Exchanges may be available for eligible products depending on
the applicable return and exchange policy.
What condition should a returned product be in?
Eligible returns generally need to be unused and in their original
condition, packaging and tags, subject to the applicable return
policy.
What if my bag arrives damaged?
Please contact customer support promptly after receiving the order.
Keep the original packaging and provide photographs or other
requested information to help us review the issue.
When will I receive my refund?
Refund timelines depend on the applicable return policy and the
payment method used for the purchase.
Bag Care
How should I care for my KRISHAVI bag?
Keep your bag away from excessive moisture, heat and prolonged
direct sunlight. Gently wipe the surface with a soft, dry cloth
and store the bag in a clean, dry place.
Can I wash my handbag?
Do not machine-wash or soak your handbag unless the product's
care instructions specifically allow it. Follow the care
instructions provided with your product.
How should I store my handbag?
Store your handbag in a cool, dry place away from direct sunlight.
When possible, keep it in its dust bag and maintain its shape
while storing.
How can I keep my bag in good shape?
Avoid overloading the bag, keep sharp objects away from the
material and store it properly when not in use.
Customer Support
How can I contact KRISHAVI?
For questions about products, orders or other concerns, please
visit our Contact Us page and send us your query.
What information should I provide to customer support?
For order-related questions, please provide your order number,
registered contact information and a clear description of your
concern. Photographs may also be helpful for product-related issues.
Can I get help choosing a handbag?
Absolutely. Consider the size, colour, style and amount you need
to carry. You can also contact our customer support team for help
choosing a suitable style.
How can I stay updated with KRISHAVI?
Follow KRISHAVI on its official social media channels and subscribe
to available updates to discover new collections, launches and
offers.

