Return & Refund Policy

1. Our Return Policy

At KRISHAVI, we want you to love every piece you purchase. If you are not completely satisfied with an eligible product, you may request a return within 7 days of receiving your order.

All return requests are subject to the conditions outlined below and our approval process.

2. Eligibility for Returns

To be eligible for a return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Have all original tags and labels attached.
• Include the original packaging, where applicable.
• Not show signs of damage, stains, odour or misuse.
• Be returned within 7 days of delivery.

KRISHAVI reserves the right to reject a return if the product does not meet the applicable return conditions.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, product condition or other applicable restrictions.

Products marked as non-returnable on the product page or at checkout are not eligible for return unless they arrive damaged or defective.

4. Damaged or Defective Products

If your KRISHAVI product arrives damaged, defective or incorrect, please contact us as soon as possible after delivery.

Please provide your order number along with clear photographs or videos showing the product and its packaging.

Our team will review the issue and provide the appropriate resolution according to the circumstances.

5. How to Request a Return

To request a return, please follow these steps:

1. Contact KRISHAVI customer support within 7 days of receiving your order.
2. Provide your order number and reason for the return.
3. Share photographs or other information if requested.
4. Wait for return instructions from our team.
5. Pack the product securely using the original packaging wherever possible.
6. Send the product using the return method provided by KRISHAVI.

6. Return Shipping

Return shipping charges are handled according to the reason for the return and KRISHAVI's applicable return policy.

For products that arrive damaged, defective or incorrect, KRISHAVI may provide an appropriate return solution after reviewing the issue.

For other eligible returns, the applicable return shipping conditions will be communicated when your return request is approved.

7. Exchanges

Exchanges may be available for eligible products, subject to product availability and the applicable exchange policy.

If the requested replacement is unavailable, we may offer another eligible resolution depending on the circumstances.

8. Refunds

Once your returned product has been received and inspected, we will determine whether it meets the applicable return conditions.

If the return is approved, the eligible refund will be processed using the applicable refund method.

Refund processing times may vary depending on the payment method, bank or payment provider.

9. Refund Processing Time

After a return is approved, refunds are generally initiated within 5–7 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

10. Refunds for Cash on Delivery Orders

If Cash on Delivery is available for your order, refund processing may follow a separate procedure.

Please contact KRISHAVI customer support for the applicable refund process for your order.

11. Order Cancellation

Cancellation requests may be possible only before an order has been processed or shipped.

If your order has already been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.

12. Incorrect or Missing Items

If you receive an item that is different from what you ordered, please contact us promptly with your order number and photographs of the item received.

We will review the issue and provide an appropriate resolution.

13. Return Inspection

All returned products may be inspected before a return, exchange or refund is approved.

Products that show signs of use, damage, alteration, washing, stains or missing original components may not qualify for a return.

14. Contact Us

Need help with a return, exchange or refund? Our team is here to assist you.