Shipping Policy

1. Order Processing

Once your order is successfully placed, our team begins preparing your KRISHAVI purchase for dispatch.

Orders are generally processed within [1–3 business days], excluding weekends and public holidays.

During sales, launches, festive periods or promotional events, processing may take a little longer.

2. Shipping & Delivery

Once your order has been dispatched, it will be handed over to our delivery partner for transportation to the address provided during checkout.

Estimated delivery time is approximately [3–7 business days] after dispatch, depending on your location and courier availability.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

KRISHAVI may offer free shipping on selected orders, products or promotional campaigns. Any applicable conditions will be clearly displayed at checkout.

4. Delivery Areas

KRISHAVI currently delivers to serviceable locations supported by our delivery partners.

Delivery availability may vary depending on your PIN code or location. Please enter your complete delivery address and PIN code during checkout to confirm availability.

5. Order Tracking

Once your order has been shipped, tracking information will be shared using the contact details provided during checkout, where available.

You can use the tracking information to follow the progress of your shipment.

6. Delivery Delays

While we aim to deliver your order within the estimated timeframe, occasional delays may occur due to weather conditions, courier disruptions, holidays, high order volumes or circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team with your order details.

7. Incorrect Address

Please carefully check your delivery address before completing your order.

KRISHAVI may not be responsible for delivery issues caused by an incorrect, incomplete or inaccurate address provided by the customer.

If you notice an error in your address after placing an order, contact us as soon as possible.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable or the address cannot be located, the courier may attempt delivery again according to its delivery procedures.

Please ensure that the phone number provided during checkout is active and accessible.

9. Damaged Package

If your package appears visibly damaged when delivered, please document the condition of the package before opening it whenever possible.

If the product inside is damaged or defective, contact KRISHAVI customer support promptly with your order details and clear photographs of the package and product.

10. Lost or Missing Orders

If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the delivery partner to investigate the shipment.

11. Changes to Shipping Information

Once an order has been dispatched, changes to the delivery address may not be possible.

If you need to update your shipping information, contact us before your order is dispatched.

12. Contact Us

Have a question about your shipment or delivery? Our team is happy to help.